Frequently Asked Questions

  • The maximum file size on leaf is 250MB. Note that the smaller the file, the faster it will upload and transcribe.

  • Leaf is compatible with both audio and video files (for video files, only the audio portion will be stored).

    The following audio files are compatible with leaf: .mp3, mp4, wav, x-m4a, flac and webm.

    The following video files are compatible with leaf: mp4, avi, mkv, mov, wmv, flv, webm, mpeg, 3gp, and m4v.

  • Yes, voicemails on both iPhone and Android devices are compatible with leaf. You can simply download the voicemail on your phone as an audio file and then upload directly to leaf. For more detail on the process, see a blog post here.

  • Yes, you can easily upload recordings to leaf from other recording apps. For Voice Memos specifically, see details in our blog post here. If you are having trouble with any uploads, please reach out to contact@sharewithleaf.com and we’d be happy to help.

  • There are two ways you can digitize old audio recordings: (1) use a trusted professional digitizing service such as DVDYourMemories or EverPresent, or (2) do it yourself - this method requires a bit of equipment, but is a fairly straightforward process. See here for a step-by-step guide to digitize an audio cassette on your own.

  • Absolutely! Examples of great opportunities to record your loves ones are on milestones such as a wedding anniversary, birthday, graduation, religious ceremony, completing a marathon or big personal achievement, special moments such as a family reunion, 1:1 time with your grandparents to hear their stories, or day-to-day moments such as your child singing a song, telling a story, or talking about what they did that day. To view our question prompt library, see here. If anything is not covered and you’d like ideas, please reach out to contact@sharewithleaf.com and we’d be happy to help you think of questions.

  • Yes, all audio recordings are encrypted and safely stored with cloud-based storage. You control who has access to them through the sharing settings in the app. In the unfortunate circumstance that we have to cease operations (which is unlikely!), your recordings will continue to be safe and live on through the storage methods mentioned above.

Pricing FAQs

  • leaf is free to use on both Android and iOS. There is also an Essentials plan that enables you to create as many recordings as you'd like, access features like AI question prompts for inspiration and recording highlights with time stamps, and more.

  • Switch your plan in the app from free to paid by clicking on “Settings” > “Manage Subscription” and then choosing a monthly or annual plan. If you’d like to switch back to the free plan, you will need to cancel your subscription. You will still have access to all of your recordings, the ability to share them, and also be able to listen to anything shared with you. However you will not be able to record or upload content once you’ve reached the 5 recording threshold.

  • We accept all payment methods supported by the Apple App Store and Google Play Store. Available payment methods vary by country.

  • Once you hit your recording limit of 5 stories, you will continue to have access to all of your stories and those shared with you, however you will not be able to record or upload any additional content. In order to continue adding stories to leaf, you would need to upgrade to the paid plan.

  • We don’t have a family plan at this time. All accounts are for the individual user.

  • You can access your data through the leaf app, even after you cancel your Unlimited membership. You can also export your data at any time whether or not you are on the free or unlimited plan. If you’d like to have your account and data entirely removed, contact us and we’ll be happy to do so.

  • We hope to be working on leaf for a long time. By offering paid subscriptions, we’re able to do that in a sustainable way. Our goal is to make a product that surpasses your expectations (and ours!) and allows people everywhere to record and share high-quality, meaningful audio memories—all while maintaining data integrity.

Album FAQs

  • Yes, you can create an album with up to 5 contributors for free. For 6 or more contributors, there is a fee that varies depending on the number of contributors invited to participate.

  • No, contributors do not pay. It is free to contribute to an Album.

  • No, the leaf app is not required. If the creator of the Album shares a link to the Album with the contributor, the contributor can record a message through the browser.

  • All contributors will receive an email invitation to participate that will include details of the album and the deadline to submit a recording.

    As the event creator, you will also receive an email with some tips to ensure a successful album!

  • Yes, if at any time you need to change the delivery date or time, you can edit your album details directly from the album page.

  • Yes, you can continue to invite additional participants until the delivery date. To do so, go to the album page and click on the red text with the number of contributors you have. You’ll then have the option to add more contributors. 

  • No, all recordings submitted as part of an Album are free - there is no fee to participate. The only fee is for the Album creator who pays based on the number of contributors they invite.